How can we help?
Answers about shipping, returns, warranty and payments — or reach our team directly.
Frequently asked questions
Shipping & delivery
How much does shipping cost?
Shipping is calculated at checkout from live carrier rates for your address. You'll see every available option and its price before you pay.
How long will delivery take?
Each shipping option shows its estimated delivery window at checkout, and your order confirmation shows the expected delivery dates for the option you picked.
Which countries do you ship to?
Choose your country when you add a delivery address at checkout. If no shipping options appear for your address, we can't deliver there yet.
Where can I see my order's status?
Sign in and open your Account page — every order is listed there with its current status.
Returns & refunds
What is your return policy?
You can return items within 30 days of delivery. Send us your order number and the item you'd like to return using the contact form below.
How do refunds work?
Once your return is approved, the refund goes back to the card you paid with.
Warranty
Do products come with a warranty?
Yes — DigitFriend products include extended warranty cover. If something stops working, contact us with your order number and a short description of the problem.
Orders & payments
Which payment methods do you accept?
We accept credit and debit cards, processed securely by Stripe.
Is checkout secure?
Yes. Card details are entered directly into Stripe's secure payment form and are never stored by DigitFriend.
Can I cancel my order?
Orders that are still pending can be cancelled from your Account page. Once an order is being processed, contact us and we'll see what we can do.
Still need help?
Our team is here 24/7. Include your order number and we’ll get you sorted faster.